Last Updated: March 17, 2025

AtPokemonfirst (“Company,” “we,” “us,” or “our”), we strive to provide products and services that meet the highest quality standards. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy applies to products purchased directly from our website at Pokemonfirst.com (the “Site”).

1. Returns

1.1 Eligibility for Returns

  • Timeframe: You have [Number of Days] days from the date of delivery to initiate a return.
  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging (unless the product is defective or damaged upon arrival).
  • Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email, invoice) is required for any return.

1.2 Non-Returnable Items

Certain types of products cannot be returned, such as perishable goods, digital products, or custom-made/ personalized items. We also do not accept returns of intimate or sanitary goods for hygiene reasons (unless they arrive damaged or defective).

1.3 Return Process

  1. Contact Us: Email us at [Your Contact Email] within the return window to request a return authorization (RMA) number. Please provide your order number, a description of the issue, and any relevant photos if applicable.
  2. Approval: Once your return request is approved, we will provide instructions on where to send your package. Returns sent back without prior authorization may not be processed.
  3. Shipping: You are responsible for paying shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance; we cannot guarantee receipt of your returned item.

2. Refunds

2.1 Inspection and Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within a reasonable timeframe. The refund amount will be for the purchase price of the returned item(s), minus any shipping charges (unless otherwise specified).

2.2 Partial Refunds

In certain situations, only partial refunds may be granted (if applicable), for example, if items are not returned in their original condition, are damaged, or have missing parts for reasons not due to our error.

2.3 Shipping Costs

Shipping costs are non-refundable unless your return is due to our error. If you receive a refund, the cost of initial shipping (if any) may be deducted from your refund, except in cases where we have agreed to cover these costs.

3. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange your item for the same product, contact us at [Your Contact Email] for approval. You may be required to return the original item before we can ship a replacement.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment method for any pending transactions.
  2. Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often processing time before a refund is posted to your account.
    If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].

5. Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at [Your Contact Email] with photos or video of the damage/defect. We will work with you to promptly resolve the issue, either by replacing the item or issuing a refund, as appropriate.

6. Cancellations

We strive to process and ship orders as quickly as possible. If you wish to cancel or modify an order, please contact us immediately at [Your Contact Email]. Once an order has been shipped, it cannot be canceled. In such cases, you may need to initiate a return according to the procedures described in this policy.

7. International Orders

For international orders, please note:

  • Returns may be subject to additional shipping charges, taxes, or fees.
  • We are not responsible for customs duties, import taxes, or other related fees for returned items.
  • Refund amounts will be credited in the same currency and using the same exchange rate as your original purchase, subject to any currency conversion fees charged by your payment provider.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

  • Email:help@pokemonfirst.com
  • Address: 58 Main street Hackensack, NJ 07601
  • SMS: (+1) 484 457-87-75

Disclaimer: This document is provided for general informational purposes only and does not constitute legal advice. No attorney-client relationship is formed. Pokemonfirst strongly recommends consulting qualified legal counsel to ensure compliance with all applicable laws and regulations.