Last Updated: March 17, 2025

Welcome to Pokemonfirst (“we,” “us,” or “our”), located at pokemonfirst.com. This Shipping & Payment Policy describes how we handle orders, shipping, delivery, and payment options. By placing an order with us, you agree to this Policy as well as our Terms & Conditions and Privacy Policy.

If you have any questions, please contact us at help@pokemonfirst.com.

1. Order Processing

  1. Order Confirmation
    • After placing your order, you will receive an email confirmation with your order details.
    • Please check your spam/junk folder if you do not see an order confirmation in your inbox.
  2. Processing Time
    • Our standard processing time is typically 1–3 business days, excluding weekends and holidays.
    • Orders placed on weekends or holidays will begin processing the next business day.
    • We will notify you by email if there is any significant delay in processing your order.
  3. Out-of-Stock Items
    • In the event an item is out of stock, we will contact you as soon as possible.
    • You may choose to wait for restock, replace the item with a different product, or receive a refund for the out-of-stock item.

2. Shipping Policy

  1. Shipping Destinations
    • We currently ship to almost any country except resticted.
    • If your destination is not listed, please contact us at help@pokemonfirst.com to discuss possible arrangements.
  2. Shipping Methods & Carriers
    • We partner with reputable carriers such as [e.g., USPS, FedEx, DHL] to deliver your orders safely and on time.
    • The available shipping methods will be displayed at checkout, along with the estimated delivery timeframes and costs.
  3. Shipping Costs
    • Shipping costs vary depending on the weight, dimensions, and destination of the order.
    • All shipping charges (and any applicable handling fees) will be calculated and shown at checkout before you finalize payment.
  4. Delivery Times
    • Delivery times are estimates and not guaranteed. Actual delivery may vary due to factors beyond our control (e.g., weather, customs delays, carrier issues).
    • Estimated delivery times are provided at checkout for reference only.
  5. Order Tracking
    • Once your order has shipped, you will receive a shipping confirmation email that includes tracking information (if available).
    • Please allow up to 24 hours for tracking details to update.
  6. Customs, Duties & Taxes (for international orders)
    • International orders may be subject to import duties, taxes, and other fees levied by the destination country. Such charges are the buyer’s responsibility.
    • We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
  7. Lost or Stolen Packages
    • We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.
    • If your tracking information shows your package was delivered, but you have not received it, please check with neighbors or your local carrier office. If you still cannot locate it, contact us at help@pokemonfirst.com and we will do our best to assist.
  8. Incorrect Address
    • It is your responsibility to provide the correct shipping address.
    • If you notice an error, please contact us immediately at help@pokemonfirst.com. We cannot guarantee we will be able to correct the address if the order has already shipped.

3. Payment Policy

  1. Accepted Payment Methods
    • We accept the following forms of payment:
      • Credit/Debit Cards (Visa, Mastercard, etc.)
      • PayPal
      • [Any additional payment methods you accept, e.g., Apple Pay, Google Pay, etc.]
    • All transactions are processed securely using industry-standard encryption.
  2. Currency & Pricing
    • All prices listed on our website are in [specify currency, e.g., USD] unless otherwise stated.
    • If you make a purchase using a non-[USD] card, your payment provider may charge you a foreign transaction fee. Please consult your payment provider for more information.
  3. Payment Security
    • We use secure payment gateways to process payments. Your credit card information is encrypted during transmission and never stored on our servers.
  4. Taxes
    • Sales tax or VAT (if applicable) may be calculated and applied at checkout, according to the laws and regulations of the relevant jurisdiction.
  5. Payment Authorization
    • By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us (or our authorized payment processor) to charge your payment method for the total amount of your purchase.

4. Order Modifications & Cancellations

  1. Changing an Order
    • If you need to modify or cancel your order, please contact us immediately at help@pokemonfirst.com.
    • Once an order has entered the shipping process, we may no longer be able to make changes.
  2. Refunds for Canceled Orders
    • If your order is canceled before shipment, we will process a full refund to your original payment method.
    • For more details, refer to our Return & Refund Policy.

5. Contact Us

If you have any questions or concerns about this Shipping & Payment Policy, please contact us at:

We aim to respond to all inquiries within [1-2 business days].

Disclaimer: This Shipping & Payment Policy is provided for general informational purposes only and does not constitute legal advice. No attorney-client relationship is formed. Pokemonfirst strongly recommends consulting qualified legal counsel to ensure compliance with all applicable laws and regulations.